22betPrivacy Policy

This page describes what we collect when you use 22bet and how we keep that data protected. We understand that your personal information—email address, payment details, identity documents, and gameplay history—is sensitive, and we take our responsibility to safeguard it seriously. Our privacy practices reflect both our commitment to transparency and our compliance with applicable data-protection regulations in the jurisdictions where we operate.

When you create an account on 22bet, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or submit identity documents for verification, you're sharing data with us. We explain below what we collect, why we collect it, who has access to it, and what rights you have over your information. Our approach is straightforward: we collect only what we need to operate our platform, verify your identity, process your payments, and comply with law. We do not sell your data to third parties for marketing purposes.

If you have questions about how we handle your information or if you want to exercise your privacy rights, our support team is available during business hours via email and in-app messaging.

What Data We Collect on 22bet

We collect data in several categories. First, account registration data: your email address, chosen username, password (encrypted), and phone number if you provide it. Second, identity verification data: government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill, bank statement, or rental agreement), and your full legal name. Third, payment data: the payment method you register (DANA account, e-wallet account, bank account details), transaction history, and deposit/withdrawal amounts. Fourth, gameplay data: which games you play, your session duration, your stake amounts, and your tournament participation. Fifth, device and access data: your IP address, browser type, device model, and login timestamps.

We collect this data for specific purposes: account registration and login security, identity verification to comply with anti-money-laundering regulations, payment processing and fraud prevention, gameplay analytics to improve our platform, and customer support (so we can help you if you contact us). We do not collect data beyond what we need for these purposes. We do not track your browsing outside 22bet, and we do not use cookies to build profiles of your activity across other websites.

How We Use Your Data on 22bet

We use your email address to send you account notifications—login alerts, withdrawal confirmations, tournament updates, and support responses. We use your identity documents to verify your account before your first withdrawal, as required by anti-money-laundering law. We use your payment information to process deposits and withdrawals; this data is encrypted and stored securely. We use your gameplay data to calculate tournament standings, detect fraud or collusion, and improve our game offerings. We use your device and access data to detect unauthorized login attempts and to maintain platform security.

We do not use your data to build marketing profiles or to sell to third parties. We do not share your gameplay history with other players (except your tournament leaderboard ranking, which is public). We do not use your identity documents for any purpose beyond verification. If we need to use your data in a way not described here, we will ask for your explicit consent first.

Third-Party Processors and Data Sharing on 22bet

We use third-party service providers to operate 22bet. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment information to process transactions. Our hosting provider stores our servers and databases. Our email service provider sends our notifications. Our identity-verification partner processes your government ID and proof of address to confirm your identity. Each of these processors is contractually bound to protect your data and to use it only for the services they provide to us.

We do not share your data with marketing companies, data brokers, or advertisers. We may share aggregated, anonymized data (e.g., "our platform has many thousands of active accounts") with business partners or in public reports, but this data cannot identify you. If we are required by law to disclose your data—for example, to comply with a court order or a regulatory investigation—we will do so, and we will notify you unless we are legally prohibited from doing so.

Data Security and Encryption on 22bet

We protect your data using industry-standard encryption. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer) protocol. Your password is encrypted and never stored in plain text. Your identity documents are encrypted and stored on secure servers with restricted access. Your payment information is encrypted and handled according to payment-card industry standards.

Our servers may be located outside your jurisdiction (for example, in data centres in Singapore or Europe). This means your data may be transferred across borders. We ensure that any data transfer complies with applicable data-protection law and that your data receives the same level of protection regardless of where it is stored. If you have concerns about international data transfer, contact our support team during business hours.

Your Rights and Choices on 22bet

You have the right to access your personal data. If you want to see what information we hold about you, contact our support team and we will provide a copy during business hours. You have the right to correct inaccurate data—if your registered address or payment method is wrong, you can update it in your account settings or ask our support team to help. You have the right to request deletion of your data, subject to legal retention requirements (we must keep financial records for five years). You have the right to object to certain uses of your data, such as marketing emails (though we do not send unsolicited marketing).

To exercise any of these rights, contact our support team via email or in-app messaging during business hours. We will respond within a reasonable timeframe. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data-protection authority.

Cookies and Contact Information

We use cookies to maintain your login session and to remember your preferences (such as language and theme settings). These cookies are essential to platform operation—without them, you would need to log in every time you refresh the page. We do not use cookies to track your activity across other websites or to build marketing profiles. You can disable cookies in your browser settings, but doing so may prevent 22bet from functioning properly.

If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available during standard Jakarta business hours via email and in-app messaging. Our team will respond to privacy inquiries within a reasonable timeframe and will help clarify our practices or address your concerns.

This privacy policy applies to all users of 22bet, regardless of location. Our services are available only where local law permits. If you access 22bet from a jurisdiction with specific data-protection requirements (such as the European Union's GDPR), we comply with those requirements in addition to the practices described here. If there is a conflict between this policy and local law, local law takes precedence. We may update this policy from time to time; we will notify you of material changes via email or in-app notification.